Canada Craves ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact information (email address, phone number)
- Business information (company name, address, website)
- Payment information (processed securely through Stripe)
- Social media account credentials (for posting advertisements)
- Usage data and analytics
Automatically Collected Information
We may automatically collect information about your device and usage, including:
- IP address
- Browser type and version
- Pages visited and time spent on our site
- Referring website
How We Use Your Information
We use your information for the following purposes:
- To provide and maintain our services
- To process transactions and send related information
- To post advertisements on your behalf to social media platforms
- To communicate with you, including customer support
- To analyze usage patterns and improve our services
- To detect, prevent, and address technical issues
- To comply with legal obligations
Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contract Performance: To fulfill our contractual obligations to you
- Legitimate Interests: To improve our services and prevent fraud
- Consent: For marketing communications and optional features
- Legal Compliance: To comply with applicable laws and regulations
Sharing Your Information
We may share your information with:
- Social Media Platforms: To post your advertisements as authorized
- Service Providers: Third-party vendors who assist in operating our business
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger or acquisition
Data Security
We implement appropriate security measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Restriction: Request restriction of processing
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your personal information
CAN-SPAM Act Compliance
We comply with the CAN-SPAM Act and:
- Do not use false or misleading header information
- Do not use deceptive subject lines
- Identify messages as advertisements
- Include our physical address
- Provide a clear way to opt-out of future emails
- Honor opt-out requests promptly
- Monitor what others are doing on our behalf
CASL Compliance
We comply with Canada's Anti-Spam Legislation (CASL) and:
- Obtain express or implied consent before sending commercial electronic messages
- Provide clear identification of the sender
- Include a functional unsubscribe mechanism
- Maintain records of consent
Social Media Integration
When you connect social media accounts:
- We only access information necessary for posting advertisements
- We do not share your personal social media data with third parties
- You can disconnect your accounts at any time
- We follow each platform's terms of service and API usage policies
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. This typically includes:
- Account information: While your account is active, plus 5 years after closure
- Transaction records: 7 years for tax and accounting purposes
- Analytics data: 2 years for business insights
- Social media credentials: Until you disconnect the account
International Data Transfers
Your information may be transferred to and processed in countries other than your own, including the United States where our service providers may be located. We ensure appropriate safeguards are in place for such transfers.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@canadacraves.ca
Mail: [Physical Address]